❓ Frequently Asked Questions – GetVitaCore

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At GetVitaCore we want you to always find quick and clear answers to your questions. Therefore, we have listed the most frequently asked questions about ordering, payment, shipping, delivery time, returns, warranty and customer service. So you can see at a glance how our free shipping from €50 works in the core countries, what delivery times apply to other countries, how you track your order with Track & Trace, and what your rights are in returns and warranty. Is your question not listed? Feel free to contact us at info@getvitacore.com – our team will be happy to help you.

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🛒 Ordering & Payment

  1. How do I place an order?
    Choose your product, add it to your shopping cart and complete the order. After payment, you will immediately receive a confirmation email.
  2. What payment methods do you accept?
    You can pay securely via iDEAL, PayPal, credit cards (Visa, Mastercard, American Express), Klarna (post-pay), Bancontact, SOFORT Banking, Apple Pay and Google Pay. All payments go through Mollie.
  3. Can I pay afterwards?
    Yes, with Klarna you can pay afterwards (subject to approval by Klarna).
  4. Do the prices include VAT?
    Yes, all prices in our webshop include VAT.

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📦 Shipping & Delivery

  1. In which countries does GetVitaCore deliver?
    We deliver to the following countries.

Free shipping from €50 (standard items):
🇳🇱 Netherlands – 🇧🇪 Belgium – 🇩🇪 Germany – 🇫🇷 France – 🇪🇸 Spain – 🇵🇹 Portugal

Shipping costs apply (always calculated in checkout):
🇮🇹 Italy – 🇸🇪 Sweden – 🇩🇰 Denmark – 🇨🇭 Switzerland – 🇬🇧 United Kingdom – 🇳🇴 Norway – 🇦🇹 Austria – 🇫🇮 Finland – 🇱🇺 Luxembourg

  1. What is the delivery time?
    – NL/BE/DE/FR/ES/PT: 1-3 business days
    – Other EU countries (such as IT, AT, FI, SE, DK, LU): 2-5 business days
    – Outside EU (CH, NO, GB): 5-10 business days or longer, depending on customs clearance
  2. What are the shipping costs?
    – Free shipping from €50 in NL/BE/DE/FR/ES/PT
    – All other countries: shipping costs automatically calculated in checkout
    – Large/heavy parcels (>10 kg or different size): small surcharge in checkout
    – Outside EU (CH, NO, GB): always shipping costs + possible customs costs for customer’s account
  3. How do I track my order?
    After shipment, you will receive an e-mail with a Track & Trace link.
  4. Will I receive a shipping confirmation?
    Yes, you will automatically receive an email with shipping confirmation and Track & Trace.
  5. What happens if I am not home at the time of delivery?
    The delivery person tries to deliver again, delivers to neighbors or takes the package to a pickup point.
  6. Can I change my delivery address?
    Yes, as long as your order has not been shipped. Email us at info@getvitacore.com.
  7. Can I have delivery to a pickup point or evenings/Saturdays?
    Where available you can select this during checkout. Any surcharge will be displayed.
  8. Will my order be delivered all at once?
    We try to send everything in one package. Sometimes items are delivered in multiple shipments (with their own Track & Trace). You will always receive one invoice.

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🔄 Returns & Money Back

  1. How do I return a product?
    Report your return via our contact form or send an e-mail to info@getvitacore.com.
  2. Within how many days can I return?
    You have 14 days for reflection and then another 14 days to return the product.
  3. What products can I not return?
    – Opened cosmetics and personal care products (e.g. lipstick, creams, makeup, perfume)
    – Food, drinks and supplements (perishable goods)
    – Hygiene products that are no longer suitable after opening
    – Personalized or customized items
  4. Do I have to pay return charges?
    Yes, unless it is an error on our part.
  5. When will I receive my refund?
    Within 14 days of receiving and verifying your return.
  6. Can I cancel or change my order?
    Yes, as long as the order has not been shipped. Email directly to info@getvitacore.com.

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🔧 Product & Warranty

  1. How do I report a defective or damaged product upon receipt?
    Check your order immediately. Report damage within 48 hours with clear photos of product and packaging to info@getvitacore.com.
  2. How long do I have a warranty?
    The legal warranty (minimum 2 years or reasonable lifetime) applies to all products. For A-brands, manufacturer’s warranty may apply.
  3. What is not covered under warranty?
    Damage from misuse, falls/bumps, own repair attempts or normal wear and tear.

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👤 Account & Service

  1. Do I need an account to order?
    No, you can also order as a guest. With an account you can order faster and see your order history.
  2. I forgot my password. What now?
    Click “Forgot Password” when logging in and follow the email instructions.

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📞 Contact & Customer Service

  1. How can I reach GetVitaCore?
    Email us at info@getvitacore.com. We will respond as soon as possible and no later than 48 hours on weekdays.

Will I receive an invoice with my order?
Yes, you will automatically receive the invoice by email once your order is completed.